Customer Loyalty & NPS
If you run a business, or head up a team that interacts with customers, no one has to tell you that delivering a high level of service is important. Whether you currently view your existing service levels as excellent or you suspect that there’s room for improvement, you’re probably already clear that the way customers FEEL about doing business with you is a clear factor in your success.
Maybe your team is simply on autopilot and you’re depending on the natural helpful nature of your frontline staff. Or maybe you’ve already recognised that there’s potential for a higher and more consistent level of service from everyone on your team. But once you start looking for an answer, there are two standard solutions you start considering—research on customer satisfaction and maybe some training courses for your team.
You’ll typically encounter two challenges. First, customer surveys are expensive and time-consuming. Furthermore, despite generating a load of data and findings, they often fail to deliver business results. Next, you’ll look at training. You might find an exciting off-the-shelf programme, or a charismatic trainer and put together an enjoyable workshop for your team. They will leave energised and activated—for a couple days. Then, the same problem behaviours come creeping back in and you start thinking that maybe you should arrange a refresher course.
Something is wrong with traditional approaches to service development. They tend to be discrete occurrences that end up being added to a checklist and forgotten in-between surveys, workshops and performance reviews. The good news is that there’s something that you can do differently that will bring the results you’re looking for. And if you’ve read this far, you’ll be happy to know that you can get started right now—for FREE.
There’s a reason why thousands of organisations around the world have turned their focus on building customer loyalty using the Net Promoter System®. It’s simple to understand, easy to implement and creates quick wins as well as lasting cultural shifts. It’s not an on/off approach but becomes integrated into your daily business. It presents a whole new range of best practices that you can put into action right away.
We’re offering this starter course “Introduction to Customer Loyalty & NPS” to you AT NO COST. You’ll have to take the time and effort to implement something new, but if you do, you’ll be well on your way to creating a culture of service excellence and revenue growth. This simple course will provide you with the tools to hit the ground running. You won’t return to business as usual. You’ll take new tools and ways of thinking back to your team and make service excellence a natural part of who you are. When you deliver what you already do best, enhanced with a deep understanding of what makes your customers loyal, you’ll be poised to blow your competitors away.
Don’t miss this opportunity. You can finish our FREE course in a matter of hours and start implementing your own programme by tomorrow. Enrol now.
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are registered trademarks of Bain & Company Inc., Fred Reichheld, and Satmetrix Systems Inc. André Bello is a Net Promoter® Certified Associate.
Course by André Bello
André has been a practising Net Promoter® Certified Associate since 2014. He has been designing and delivering service excellence workshops for over 20 years. Over that time, he’s seen that companies that remain most resilient in hard times are those who nurture strong loyalty from their customers. He believes that there’s no better way to grow and keep your customers than to get feedback consistently, reflect on what you need to do better and take action. The Net Promoter® System has become globally accepted as one of the best ways to measure and act on what matters most to your customers. Read more…